The work below is the proof behind the practice. Career experience is in plain language. Selected mandates are anonymised because client confidentiality is non-negotiable.
Coordination across national associations, sponsors, broadcasters, and host venues. Multi-stakeholder operations in environments where delivery has zero margin for error.
End-to-end programme management for tournament environments involving teams, federations, sponsors, and broadcasters. Responsible for the operating cadence that holds tournaments together under public scrutiny.
Led partner ecosystem and delivery governance across more than twenty markets including Qatar, Kazakhstan, Russia, Belarus, Azerbaijan, and Namibia. End-to-end partnership lifecycle from commercial negotiation to vendor governance and technical operations.
Foundation in operations management, vendor governance, and multi-stakeholder programme delivery in IT and outsourced service environments. The discipline that later scaled at Google was built here.
Client names are withheld by policy. Each summary is a real operating environment.
Vendor compliance had dropped, SLA adherence was untracked, and three markets were at risk of missing regulatory deadlines. Within sixty days, rebuilt the governance cadence, introduced unified KPI reporting, and restored SLA compliance.
Multi-stakeholder organisation with a CHF 5M+ contract base. Performance reviews were informal, SLA definitions inconsistent, escalation paths unclear. Designed and installed scorecards, QBRs, corrective-action protocols, and an escalation ladder.
Three markets with high regulatory barriers, limited local infrastructure, and no established partner network. Led partner selection, contract negotiation, local compliance alignment, and operational onboarding across legal, engineering, product, and field operations.
Strategic partner ecosystem where commercial agreements were strong but operating governance was thin. Built the lifecycle map, governance checkpoints, performance review cadence, and ownership matrix that translated agreements into measurable performance.