Vendor governance reset
Best for: partner underperformance and weak scorecardsOrganisations with partner underperformance, weak scorecards, unclear SLAs, or poor escalation discipline. Replace informal performance reviews with measurable governance that holds up under scrutiny.
4 to 8 weeks
Governance assessment · KPI and SLA redesign · service review cadence · escalation model · corrective-action workflow · stakeholder alignment
Governance diagnostic · KPI and SLA scorecard · vendor review cadence · escalation matrix · corrective-action tracker
Diagnostic, Sprint, or Interim